FAQ’s for Drive with Uber

Will I use the same login as the old Getaround app?

Yes, your account will automatically be transferred to the new version of the Getaround App. You can use the same credentials used in the old app. Click here for everything you need to know about the new app!

How do I enroll a car in Drive with Uber?

Nothing is changing! Owners can enroll their cars here by uploading applicable required documents.

How do I know which cars are enrolled in Drive with Uber?

Owners will be able to see cars that are enrolled under the “Car” tab of the Owner Dashboard – these will have a “RIDESHARE” tag.

Will the Rideshare+ program still exist?

Yes, all cars already enrolled in the Rideshare+ program in the old app will stay enrolled as we migrate the cars over to the Global Platform. This will be called “Rideshare Only.” Under the Cars page, these vehicles will ONLY have a “Rideshare” tag applied opposed to “carshare” and “rideshare.”

Below are the possible programs that your car(s) can be enrolled in:

• Carshare Only
• Carshare & Rideshare
• Rideshare Only (previously Rideshare+)

What changes will be made for turnaround blocks?

Turnaround blocks will still be automatically placed at the end of a reservation for "RIDESHARE ONLY"cars but now owners will be able to easily access which car(s) have these blocks currently in the car page depicted through a timer icon. This was previously available under the Rentals page, and is now available on the Car page. Hosts will be able to manually remove the blocks early once they have inspected the vehicle.

How much notice will I receive from drivers booking my vehicle?

For Rideshare trips, drivers can book within the hour or up to 2 days in advance, this cannot be modified. For Carshare trips, drivers can book within the hour or up to 90 days in advance, however this setting can be adjusted under “Your Conditions” under each individual car page listed on the Owner Dashboard.