Everything you need to know about Getaround

Welcome to the Getaround - Illinois & Florida app!

Why is there a new Getaround app?

We're making major upgrades to our North America app and unifying it with Getaround Europe. The new app is now available in all US markets, as well as seven European countries. Next time you travel to France, Norway, Belgium, Spain, the UK, Germany, or Austria, you can easily book a nearby rental car with just a few taps. No paperwork, and no waiting in line. Simply book, unlock, and drive!

What new features are in the Getaround app?

We're enhancing your booking experience with new features like advanced search filters, a cleaner map view, automatic refunds for extra gas refueling, and discounted mileage packages for extended journeys, just to name a few!

Are there any existing features that won’t exist in the new app?

At first, we will support reservations in 30-minute intervals (vs. 15 minutes in Getaround Classic). We plan to reintroduce 15-minute reservation intervals soon. 

Will I still have access to the Getaround classic app?

Yes, you will still have access to the Legacy Getaround app to view past bookings during our transition period. However, you will no longer be able to book new trips in the US with the legacy app.

Where should I book my future rentals?

Starting from January 17, 2024, any new rental in the US should be booked on the new Getaround website or mobile app. And don’t worry — if you're still using the legacy app, we’ll redirect you to the right place.

Should I create a new account?

No need to create a new account. Please log in with the authentication method used for your Getaround account (ie, Google, Facebook or Apple) and follow the steps to transfer your account info onto the Getaround app. Please note: We will not transfer sensitive information such as your payment method or identity verification to the new app. You’ll be asked to input these again.

What will happen with my rental history?

We will migrate your past two-year rental history to the new app. Details for any older rentals will still be accessible in the Legacy Getaround app during our transition period. The legacy app will cease functioning once the transition period ends, and you won’t be able to check your rental history if you have not migrated to our new app.

Is my trip still covered by insurance?

Yes, you'll still have access to Getaround's Protection Plans with no coverage changes.