Guide to renting on Getaround
On Getaround, there are two types of rentals:
Getaround Connect rentals: Unlock the car using your smartphone, without having to meet the owner. Get going in just a few minutes!
Meet owner rentals: Meet the owner of the car, who will check your documents and give you the keys directly.
First, you’ll need to create an account: it’s free and quick to set up. Fill in the necessary information such as your name, driving licence number, and date of issue.
Once your account is set up, you can rent a car in just a few steps:
Search for a car: Use your current location or enter an address or airport where you’ll need a car. You can also set filters for certain types of cars or features you need.
Verify your profile : we need to verify your profile before you can pick up the car. Find more details about profile verification here.
Select a car: Choose a mileage package, select a protection plan and a payment method, and pay. You're all set!
Pick up the car: Follow the instructions to access the car, and make sure to take all of the necessary photos during your inspection. Unlock the car with your phone and the keys will be inside.
Return the car: Drive the car back to the agreed location with the same level of fuel it had at the start. Leave the keys inside the car and lock the door with your phone.
Review the car and your trip: You’ll be able to leave a public review as well as send private feedback to the owner.
Getaround Connect Rental
Booking a car
To rent on Getaround, you need to own a smartphone. Start by verifying your profile to make sure you're eligible. You can access the verification in Account -> Verify Your Profile. Once verified, simply choose one of the listings, pay for your booking, and you're all set!
The day of the rental
Go to Your Rentals > Click on the rental > Locate the vehicle. You can see the exact location of the car starting from 1 hour before the beginning of your rental. You won't be able to begin your rental until the exact start time of your booking.
Once there, you'll need to:
- Take pictures of the car.
- Unlock the car.
- Get the keys inside the car.
- Indicate the fuel level.
During the rental
Use normally the car with the keys (to unlock it, to lock it, and start it).
End of the rental
- Give the car back with the same fuel level as in the beginning of the rental.
- Put the keys back inside in the dedicated pocket.
- Go back on the Getaround app and take pictures of the car.
- Declare any damage or problem that happened during the rental and lock the car with the app
If you don’t lock the car with your smartphone, it will remain open! Any trouble caused by not closing the car will be sustained against you. In case of problems, contact directly the owner.
Meet owner Rentals
Once your rental is confirmed and paid, here are the next steps to follow: Download the Getaround app on your smartphone if it's not already installed. Start by verifying your profile as early as possible. Once your profile is verified, you're ready for the rental!
- Arrive at check-in on time to meet the owner.
- Open the app and proceed with the checkin with the owner. You will be asked to take pictures of the car, check the fuel level and the mileage. Once the checkin is done, the owner will give you the keys of the car.
- If you are a smoker, or you want to take a pet with you, make sure the owner has agreed to this – otherwise, a fee will be applied.
- Don’t forget to fill up the fuel tank at the end, before you return the vehicle to the owner, to make sure it has the same amount of fuel as it had at checkin.
- Return the vehicle as clean as it was when you received it – and if you’ve made a bit of a mess, clean it up before handing the vehicle back to the owner.
- When you return the vehicle, once you've met the owner, open your app and proceed with the checkout. Once the check-out is done, give the keys back to the owner.
- Review the rental to share your experience and help future drivers select a vehicle on Getaround.
