Verifying my profile

You need to have your profile verified before you can start your rental or if you want to be added as a secondary driver on a rental. This applies to both Getaround Connect® rentals, as well as Key Exchange rentals.

You can do this via:

• your rental page, with the "Verify my profile" link

• your account page, in the “Profile” menu, with the “Verify my profile” option

You will need to:

• Upload photos of your original license (front and back)
• Upload photos of your original ID (front and back) according to your driving license issuing country
• Take a selfie video, guided by our verification system.
• Check that your personal information is accurate. Your birth date, licence number, and all the information in your - account needs to match your ID and license.

Please note that we only accept original documents to verify your profile. Declarations of loss or photocopies won’t be accepted.

Your motor vehicle record (MVR) will be checked to ensure that you meet our rental conditions. The Getaround license fee (MVR look up) is a charge imposed by Getaround to first-time booking to cover administrative costs associated with verifying and validating a user's driver's license. This fee ensures compliance with legal and safety regulations, as well as verifying the identity and eligibility of users to rent vehicles through the platform.

We try to verify all profiles as soon as possible, but profile verification can take up to 24 hours.

After you’ve submitted your documents, we’ll let you know if your profile is verified, or if you need to submit additional documents. This information is also available in your app in the Account page.

What should I do if I can't get my profile verified?

If your profile verification was rejected, we invite you to check your emails. You'll have received an email explaining the rejection or asking for additional documents.

To make your profile verification easier make sure :

• Your name and first name filled on Getaround are the same as the ones on your driving license and identity document
• Your driving license is signed
• You sent a photo of your complete driving license : front and back.
• Your selfie video is clear with your face fully visible in the center
• Your photos are clean and not blurry

If your rental is about to start and your profile wasn't verified, you can contact us. If your profile can't be verified because you can't provide the necessary documents, you will need to cancel the rental.