Contacting Getaround

Customer Support

• Email: Write to us via our contact page.
  
• Phone: You can call us by opening your rental in the app and clicking on "Help." You can only call us if you have a rental that's about to start, ongoing, or just ended. If you don't have a rental, please write to us via the contact page.
• Business hours: Our hotline is open from 7:00 am to 10:00 pm Eastern time, 6:00 am to 9:00pm Central time.

Roadside Assistance

For information about roadside assistance cases, call our customer support line. Click here for more information about breakdowns.

Claims

You can follow an ongoing claims case on the corresponding incident page:

1. Log in via the website. (The incident page isn’t available on the app for now.)
2. Go to “Your Rentals.”
3. Click on “Incidents.”
4. Select the relevant incident.
5. If you don’t find your answer there, click on “contact us” at the bottom of the page.