Guide to rentals on Getaround

Getaround Connect Rentals

1. Rental request

Your car will have Instant booking activated, meaning drivers will be able to book it without you needing to accept manually. The profile of the driver is then verified by Getaround, particularly the driving license and identity documents of the driver.

2. Rental preparation

Before the beginning of the rental, leave the keys in your car, then lock your car from the Getaround app: go to "Your Cars", select your car then click on See on Getaround Connect > Close. The driver will be able to unlock the car as soon as the rental begins.

3. Beginning of the rental

The renter geolocates your car position on his smartphone 1 hour before the beginning of the rental. Once there, the driver will take photos of the car, from different angles. Then, they will unlock your vehicle with their smartphone. They'll have access to the keys, indicate the mileage and the fuel level, and then start their rental! You then receive an email with the first half of the rental agreement.

If you have added a lockbox in your car, the driver will automatically be shown the lockbox code during the checkin.

During the rental, the driver will use your vehicle with the keys provided.

4. End of the rental

The renter must take pictures of the outside of the car from many different angles. A fuel and mileage reading will also be done. The driver then returns the keys inside your car, and locks the car with their smartphone. You then receive an email with the full rental agreement which includes details from the beginning and end of the rental. Any mileage or fuel adjustments will be done automatically.

If the driver damaged the car during the rental, they can report it from the app, causing you to receive a notification.

Once the rental is over, you can geolocate your car again with your smartphone. Once there, open it with your smartphone and get your keys back (in the Getaround pocket). You can then use your vehicle normally.

Always lock & unlock your vehicle with the app, doing so activates the immobilizer as a security precaution, meaning the car cannot be started without being unlocked from the app.