FAQ Getaround New York Operations

General Information

As of 4/1/24 Getaround is suspending operations in the state of New York. This article should answer and address all of the questions that our Getaround community may have at this time.

Why is Getaround suspending operations in New York?

• Effective April 1, 2024, Getaround will be voluntarily suspending its operations in the state of New York due to an existing state law that significantly increases the cost of liability insurance coverage.

• Partly as a result of this law, drivers are faced with significantly higher insurance costs, which negatively impacts vehicle utilization and owners' ability to earn.

• Our marketplace is built on flexibility and choice and we do not believe that we are able to offer the experience our community in New York deserves at this time.

Is Getaround suspending operations anywhere else?

No. This suspension only applies to the state of New York and is due to rising insurance costs caused by ambiguities in applicable New York state law. Operations in all other states will continue as usual. Getaround is aggressively pursuing conversations with legislators in New York to make a swift return to the market after these legislative ambiguities are resolved.

Why so suddenly?

Despite aggressively pursuing various options to continue operating in New York state, we have been unable to identify a cost-effective solution at this time. We understand that this is disappointing and will be disruptive to our community.

Can I continue to share my car on Getaround in other states?

Yes! Getaround will continue to operate in all of our other markets, including but not limited to neighboring states such as New Jersey, Connecticut, and Pennsylvania. Please reach out to your account manager or accountsupport@getaround.com if you have any questions about continuing to share your fleet on Getaround.

When will new cars stop being onboarded in New York?

• As of 3/20 we are no longer onboarding new vehicles in the state of New York.

• Connect Installations that have already been scheduled in the market with home locations based in New York will be canceled.

What will happen if a driver still has my rental after April 1st?

• Drivers have been notified and our team is actively working with them to ensure your car is returned as soon as possible. Active rentals cannot be extended past 3/31/24.
• We are committed to ensuring that your vehicle is returned safely as soon as possible.
  

What if I still have claims pending in New York?

We are working diligently to address all outstanding claims payments and will continue to work closely with you to resolve them.

Can I move my cars to another state?

Yes. Cars that are listed in states outside of New York are still eligible for the platform. Note that rentals must be picked up and dropped off outside the state of New York.

What is the process for getting my Connect uninstalled in New York?

All active owners will be receiving communication from our Connect Operations team with clear instructions on how to remove the Connect device.

Will I get access to my Connect device after April 1st to get in and out of my car?

All active owners will be receiving communication from our Connect Operations team with clear guidelines on how to navigate Connect usage moving forward.

Will I have to pay for my parking subscription for the month of April?

No. Parking subscriptions will only be charged through March 31, 2024.

Is there a cutoff date for toll reimbursements?

The cutoff date for each rental varies and can be found on the ended rental page. You must charge your driver for tolls, whether by uploading toll records or by making a manual compensation request before the cutoff date.