Managing my payment settings and billing information
To add or update your billing information, sort code and account number, go to Your account > Payment settings. You’ll need to verify your identity before proceeding.
As a marketplace, we are legally required to verify the identity of our users. This is why we ask for your billing information.
For this reason, you will not be able to easily edit your billing information once it is confirmed. If you need to make changes, we will have to check your information again which will delay your future payments.
Why does Getaround need my billing information?
Every country has its own laws when it comes to paying out funds to individuals and companies. These are typically known as “Know Your Customer” (KYC) regulations.
KYC regulations require Getaround to collect and maintain information on all owners renting on Getaround. These requirements are intended to prevent abuse of the financial system.
For this reason, Getaround and its payment partner will need to:
- Collect information about the individual or company receiving funds
- Verify the information is accurate
To fulfill this requirement, you just need to fill in the information on our platform in Your account > Payment settings. We will then provide this information to our payment provider Stripe, who will verify it.
This may include personal information and a scan of a proof of identity. We may also reach out periodically to confirm that information on your account is still accurate.
We take privacy and security very seriously. Our Privacy Policy explains how and for what purposes we collect, use, retain, disclose, and safeguard any personal data you provide to us.
What information is needed to establish a personal account vs. company account?
Owners will now have the option to establish a personal or company account on our platform.
- First Name
- Last Name
- Birth date
- Personal Address
- Postal Zip
- City
- State
- SSN/TIN
- Business Name
- Business Address
- Postal Code
- City
- State
- TIN
- Phone Number
Here are some helpful tips when setting up your account:
- The bank account name needs to match the billing information name. If you are an individual owner, then it should match your First and Last name. If you are a company, it should match your company name.
- PO Boxes are not allowed
- If we are unable to verify your identity based on the billing information, then additional documents or information will be requested (ie. proof of identity, proof of TIN)
How will I be paid?
Payments will now occur via direct deposit, rather than through PayPal. Owners who do not provide their payment and billing information will not receive their earnings.
In which countries can I receive payment?
Getaround is partnered with Stripe, a payment provider. Stripe executes all bank transfers.
Please note that we can only execute payments to bank accounts registered in the same country, i.e. for vehicles registered in the US, we can only send payment to a bank account registered in the US.
If your bank account isn't located in the US, you'll be required to open one, otherwise you won't be able to rent your car in the US.
Can the driver pay me directly in cash?
No, you must never accept any rentals or payment outside of the platform, or any cash payments altogether.
In the event of an accident or theft, your vehicle would not be insured by Getaround.
Online payment guarantees your protection. Don't take unnecessary risks by bypassing payment via the website. Drivers that can’t pay online can’t hire your car.
You should not hire out your vehicle to drivers who do not have a bank card, or whose bank card is declined by our payment service provider. Sometimes bank cards are declined, even when the cardholder’s balance is sufficient, due to spending limits or anti-fraud filters.
