Steps to follow in the event of a stolen car

Having a car stolen can be a very upsetting experience. If you suspect your car was stolen, follow these steps before calling police.

• Check your app. Is the car located at the GPS location listed?
• Contact Getaround customer service
• Ask the agent to verify whether the Getaround Connect is currently online or offline. If it is online, then its location should appear accurately in your app and the car can be disabled by sending a "Lock" command.
• Ask the agent to verify whether the car was returned after its last trip. If the most recent driver failed to return the car at the end of their trip, then Getaround will hold the driver responsible for any damages incurred by the incident and will accept a claim for damages from the owner.
• Call 911 to report the theft if you believe the car was stolen. Getaround cannot report a theft on an owner’s behalf.

If you choose to report a theft by message through our contact page, an agent will respond within 72 hours. In all reported cases of theft, a qualified Trust & Safety agent will investigate the incident to verify the details and to provide you with a document called a Narrative of Theft. The Narrative of Theft document will be provided within 96 hours of the initial report. The document is often helpful when communicating with law enforcement agents or your personal insurance provider regarding theft.