Understanding the search results

How it works

The search function is designed to successfully match drivers to cars. It relies on 2 main mechanisms: ranking (how listings are sorted) and filters (that determine which cars do or don't appear).

1) Ranking: how listings are sorted

Listings are sorted according to a combination of factors: attractiveness, price, acceptance rate, distance, rental duration, the age of the listing and responsiveness.

Attractiveness: The attractiveness of a listing is the ratio between the number of bookings (or booking requests) for the listing and the number of times the listing has appeared in the search results. If this ratio is high, it implies that the listing will usually match drivers’ expectations.

Distance: The shorter the distance between the search address and the car, the better the ranking of the listing.

Listing age: We give new listings a boost until they’ve gathered their first bookings.

2) Filters: choosing which cars do (or don't) appear

In general, the listings that appear in the search results are those that:

• are available for the selected dates
• the driver is allowed to book (rules apply)
• have rental conditions that match the selected dates and hours

Vans are an exception, and only appear when the van filter is enabled.

Frequent questions

Why isn't my car appearing in the search results?

If you're searching for your car but it’s not appearing in the results, several explanations are possible:

1. Your listing hasn’t been activated yet. Every new listing is checked by our team before being published. If we need more information in order to activate your listing, we’ll contact you via email.
2. Your car isn’t available on those dates. Check that you’re searching using dates on which your car’s calendar is free and you don’t already have a rental.
3. The start or end time is outside your access hours. Check that you’re searching at times you allow drivers to pick up and return your car. You can view or edit your access hours here.
4. The search criteria don’t meet your rental conditions. Make sure your search takes into account the conditions that you’ve set for your car (i.e. minimum/maximum rental duration, preparation time and maximum booking notice). You can edit these settings in “Your cars” > select the relevant car > “Your conditions.”
5. You need to apply the Van or Minibus filter. (Except in the UK) If your car is in the Van or Minibus category, your car will only appear in the search if you apply the corresponding filter.
6. They don’t meet the licence or age requirements for your car. If the age or driving licence information in your profile doesn’t meet the conditions required to rent your car, then you won’t see your own listing in the search results. Find out more about rental conditions.
7. Your car has been restricted. Check your email inbox. If our team restricted your car from the platform, you’ll have received an email with more information and how to reactivate it.

How can I improve my car's ranking?

Read our tips for getting more rentals.

Why has my car dropped to a lower position?

If your car’s position has dropped, there can be three main explanations, it might be because your car has lost attractiveness. Your car’s attractiveness is based on a comparison to nearby cars. New, attractive cars may have been listed in your neighbourhood. It could also be that other cars have become more attractive (for example if they received positive reviews or if their price matches driver’s expectations better). → Our advice: make sure you provide drivers with the best quality of service to get more positive reviews.